Wow. That’s pretty much the start and the end of it for me: wow. And not in a good way either.
I’ve never been blown away by the Modern Cafe but it was a new day, I liked what the new owner was doing with social media, and my heart was open. “We want you to have an unforgettable experience,” owner Scott Cooper says on the web site. Mission accomplished.
When we arrived on Saturday night the restaurant was still recovering from an earlier event; the staff, bar, and kitchen seemed visibly shattered before dinner service even began. The place was humming with no shortage of bodies on the floor, yet none seemed interested in what was happening at the door. Where we stood. And stood (a trend I noticed that evening.) When we were finally seated the hostess (?) dropped (yes dropped) our menus on the table and showed us her back.
It would be another ten minutes before we saw our waitress. We tried to order beers from the menu but they weren’t available so we waited some more and then received only one pint of what they did have. I did manage to get a glass of water though.
The menu–which we had no shortage of time to study–was standard West Coast fare. Already my confidence was shaken, and I didn’t want to chance a $20+ plate, so I opted for the burger. It came with french fries and fried potato products seldom disappoint.
We waited some more.
Now let’s get this out of the way: it was a very good burger with visible garlic, stringy mozzarella and bacon (not too crisp) with fresh vegetables and a nice thick patty, cooked evenly all the way through. “How am I going to get my mouth around this?”, I wondered aloud (yes, the joke writes itself). Our meal was tasty, the fries hand-cut and crispy. I managed to finish the whole thing but just barely.
Oh, the things we witnessed: hostess with back to customers at the door, waitress chatting at the bar (instead of taking our order), other customers’ expectant gazes, craving service. Our waitress would reveal herself to be a master of intentional-gaze-avoidance, striding past empty plates and glasses with nary a look. It was truly something to behold, this exercise in negligence.
After almost two hours we couldn’t wait to get out: the music was loud, the chatter overpowering, and our irritation palpable. As good as that burger was I won’t be forgetting not to go back. There are other good burgers in this town. And if I want crappy service I can get on the phone with Telus.
Food or Fail rating: Fail